Freshworks Inc. is a software development company that provides modern software-as-a-service (SaaS) products. It provides solutions that serve customer experience (CX), information technology service management (ITSM), customer relationship management (CRM), sales and marketing, and human resource (HR) management. Its CX products include Freshdesk Support Desk, Freshdesk Contact Center, Freshdesk Omnichannel Suite, and Freshdesk Customer Success. Its sales and marketing products include Freshsales, Freshmarketer, and Freshsales Suite. Its ITSM product, Freshservice is a service management solution that integrates several traditionally disparate technologies, such as information technology (IT) service management, IT operations management, IT asset management, project and portfolio management, and enterprise service management, into a single unified solution. Its Freshworks Neo platform provides shared services that enable the release of new products.