Barclays has successfully resolved a major service outage that left over 2,000 customers unable to access their online banking and mobile app on Tuesday. This disruption led to widespread customer frustrations, especially concerning difficulties accessing mobile banking, online banking, and the bank's service status page.
The issue was first reported on Downdetector, a website that tracks outages and technical issues with various services, which recorded a peak of 2,732 reports at 12:10 pm. The affected services primarily included mobile and online banking, accounting for 67% and 31% of the reports, respectively.
In response to the situation, Barclays UK Help utilized X (formerly Twitter) to keep customers informed about the technical problems causing the disruption. They reassured customers that despite the issues with online and mobile banking, card services and cash machines remained operational.
Barclays issued an apology through its social media handle, Barclays UK Help (@BarclaysUKHelp), requesting patience while they addressed the issue. As part of their communication strategy during the outage, Barclays also listed operational branches in County Durham for affected customers. These included branches in Consett, Bishop Auckland, Middleton-in-Teesdale, Durham, and Barnard Castle.
Following the resolution of these issues, Barclays confirmed the normal functioning of services.
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