SAN MATEO, Calif. - Freshworks Inc. (NASDAQ: FRSH), a $4.84 billion market cap provider of AI service software aimed at enhancing customer and employee experiences, today announced the appointment of Srinivasan Raghavan as its new Chief Product Officer (CPO). The company, which boasts impressive gross profit margins of 83.84%, has shown strong revenue growth of 20.45% over the last twelve months. Raghavan, who is known as Srini, brings over two decades of leadership experience within the enterprise SaaS sector to the Freshworks executive team.
Srini will be responsible for leading Freshworks' product strategy and vision, particularly focusing on the company's AI, customer experience (CX), and employee experience (EX) solutions. He will report directly to Dennis Woodside (OTC:WOPEY), CEO and President of Freshworks.
Prior to joining Freshworks, Srini served as the CPO at RingCentral (NYSE:RNG), where he expanded the company's portfolio to include new cloud-based contact center, marketing, and sales intelligence solutions. His tenure at Five9 (NASDAQ:FIVN) as Senior Vice President of Product saw him drive the development of AI-powered digital engagement and automation solutions. Srini also held strategic roles at Cisco (NASDAQ:CSCO) within their Applications Software (ETR:SOWGn) and Collaboration Business units.
Srini's appointment comes at a time when Freshworks is seeking to scale its growth trajectory across key business priorities, which include enhancing employee experience, leveraging artificial intelligence, and improving customer experience. According to InvestingPro data, 16 analysts have recently revised their earnings expectations upward, suggesting strong confidence in the company's growth strategy. His global leadership experience across the U.S., Europe, and Asia is expected to contribute a diverse and strategic perspective to the company.
Woodside expressed confidence in Srini's ability to lead innovation at Freshworks, citing his track record in enterprise growth and complex multi-product scaling efforts. Srini himself sees joining Freshworks as an "incredible opportunity" at a time when AI technology is unlocking new potentials for businesses to grow and improve operational efficiency.
Srini holds a Bachelor's and Master's degree in Computer Science and Engineering, as well as an MBA from The University of Chicago Booth School of Business. His career has been marked by a focus on creating customer-centric, innovative, and scalable solutions.
This strategic hire is part of Freshworks' ongoing efforts to provide uncomplicated solutions that foster efficiency and loyalty among its users, which includes over 68,000 companies globally. The information in this article is based on a press release statement. For deeper insights into Freshworks' financial health and growth prospects, including additional ProTips and comprehensive analysis, visit InvestingPro, where you'll find detailed research reports and expert analysis covering over 1,400 US stocks.
In other recent news, Freshworks Inc. has disclosed its financial performance for the third quarter of 2024, along with an outlook for the fourth quarter and the upcoming full year. The company also offered a preliminary outlook for the full year of 2025. In addition to these financial projections, Freshworks highlighted potential benefits and costs associated with anticipated workplace realignment efforts.
Despite not mentioning specific financial misses, the company acknowledged macroeconomic uncertainties that could potentially impact its industry and operations. Meanwhile, Freshworks expressed confidence in its ongoing workplace realignment, anticipating that the initiative might enhance future performance.
During the earnings call, CEO Dennis Woodside and COO/CFO Tyler Sloat addressed questions and made forward-looking statements, including discussions on the timing and amount of future repurchases of Freshworks' Class A common stock. These developments are part of the company's recent activities and strategic planning. Notably, the company has refrained from making any predictions regarding its stock performance.
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