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Philippines teachers start call centre to help remote learners

Published 10/08/2020, 08:51 PM
Updated 10/08/2020, 09:00 PM

By Adrian Portugal
MANILA, Oct 8 (Reuters) - Worried that remote schooling
could become a struggle, a local authority in the Philippines
has set up a makeshift call centre staffed by dozens of teachers
to make sure students don't fall behind in class.
The temporary call centre opened in the capital Manila on
Monday staffed by 70 people who have been busy answering
hundreds of daily queries by phone, email and instant messenger,
as students get to grips with virtual learning.
"Quality education must continue. Just because there is an
ongoing pandemic the quality of learning shouldn't suffer," said
Ferdinand Delgado, team leader of the support programme.
"This programme was made to strengthen the government's
efforts to help students with their education."
Schools across the Philippines have been closed since March
to contain the spread of the coronavirus, which has infected
more than 330,000 people locally, with over 6,000 deaths.
President Rodrigo Duterte has vowed not to reopen schools
until a COVID-19 vaccine is available.
Some 50 teachers and 20 substitute teachers at the support
programme have been trained by call centre supervisors to handle
student inquiries, most of which have so far been about maths or
science.
The Philippines itself has been dubbed the "call centre of
the world", employing more than a million people in its Business
Process Outsourcing industry, serving international companies
with customers worldwide.
"This programme is very important for the students because
they cannot always easily reach out to their school teachers,"
said maths teacher, Ailene Almoite.
"More often than not, parents are also unsure about the
lessons given to the students and are unable to help them."

(Writing by Martin Petty
Editing by Gareth Jones)

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