NEW BRAUNFELS, Texas - TaskUs, Inc. (NASDAQ:TASK), a provider of outsourced digital services, has formed a strategic partnership with Mavenoid, an AI-powered product support platform. The collaboration is set to enhance customer experience by integrating AI and human expertise to offer advanced self-help product support solutions.
The partnership between TaskUs and Mavenoid is designed to improve customer support by combining AI self-service with live human interaction. Customers can expect to receive personalized, step-by-step guidance through various means, including videos, diagrams, and product images, to aid in troubleshooting and setup, with self-service resolution rates reported at 58% and higher.
For more complex issues that require human intervention, TaskUs has pledged to provide seamless transfer to live agents, equipped with video call capabilities and AI chat auto-translations in hundreds of languages. Additionally, agents will have access to a customer's prior support interactions, streamlining the process by focusing on critical issues.
TaskUs and Mavenoid aim to offer brands insights that could lead to revenue increases by enabling the development of more efficient support teams and providing feedback that could inform product development and support strategies.
Phil Tomlinson, DVP of Global Offerings at TaskUs, expressed enthusiasm about the partnership, highlighting its potential to revolutionize AI-enabled customer support and enhance the customer experience for retailers. Gintautas Miliauskas, CEO & Co-Founder of Mavenoid, echoed this sentiment, emphasizing the combined benefits of AI technology and remote live agent support.
The partnership is expected to provide comprehensive customer support solutions, contributing to lower support costs, improved resolution rates, and increased customer satisfaction for brands.
TaskUs, with a workforce of around 49,600 as of March 31, 2024, offers services to sectors including social media, e-commerce, and HealthTech across multiple countries. Mavenoid's technology is utilized by consumer electronics and smart home technology brands, among others, to deliver high-resolution rates in customer support.
This article is based on a press release statement from TaskUs, Inc.
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