MELVILLE, N.Y. - Verint (NASDAQ: VRNT), a company specializing in customer experience (CX) automation, has secured a new client in the healthcare insurance sector, according to a company announcement made today. A prominent regional healthcare insurer has chosen Verint's Open Platform to enhance their customer service operations with artificial intelligence (AI) capabilities.
The insurer will be replacing multiple systems from a previous provider of ten years with Verint’s suite of AI-driven tools. The adoption of Verint’s technology includes the implementation of the Data Insights Bot, Interaction Wrap Up Bot, Coaching Bot, and Quality Bot, all powered by AI to streamline and improve customer interactions.
Steve Seger, Verint’s America’s chief revenue officer, emphasized the platform’s ability to rapidly introduce CX automation features that can transform business operations. This new partnership was part of Verint's fiscal first quarter plans and has been recorded as a Bundled SaaS booking for a term of 36 months.
Verint's Open Platform is designed to modernize contact centers by increasing automation and providing a more efficient, AI-enhanced customer experience. The company, which serves over 80 of the Fortune 100 companies, positions itself as a leader in CX automation and is recognized as a Great Place To Work® certified organization.
Verint is known for its portfolio of trademarks, including THE CX AUTOMATION COMPANY and THE CUSTOMER ENGAGEMENT COMPANY, among others. The announcement today reiterates Verint's commitment to leveraging AI to deliver tangible business outcomes in the enterprise domain.
InvestingPro Insights
Verint Systems Inc. (NASDAQ: NASDAQ:VRNT) continues to demonstrate its commitment to innovation and market leadership in customer experience automation. As the company expands its client base with the recent addition of a healthcare insurer to its portfolio, investors and stakeholders are closely monitoring Verint's financial health and market position. Here are some key insights from InvestingPro that shed light on the company's current status:
InvestingPro data indicates that Verint has a market capitalization of approximately $1.83 billion. The company's P/E ratio stands at 106.57, reflecting investor sentiment about its earnings potential. Despite a modest revenue growth of 0.9% over the last twelve months as of Q4 2024, Verint has managed a substantial gross profit margin of 70.34%, signifying effective cost management and a strong business model.
An InvestingPro Tip highlights that Verint's management has been actively engaged in share buybacks, a move that often signals confidence in the company's future and an intention to increase shareholder value. Additionally, Verint is trading at a low P/E ratio relative to near-term earnings growth, suggesting that the company could be undervalued based on its earnings outlook.
For investors seeking comprehensive analysis and additional insights, InvestingPro offers a range of tips that delve deeper into Verint's financials and market prospects. As of now, there are 9 additional InvestingPro Tips available, which can be accessed through the platform's dedicated page for Verint at https://www.investing.com/pro/VRNT. Prospective subscribers can take advantage of an exclusive offer using the coupon code PRONEWS24 to get an additional 10% off a yearly or biyearly Pro and Pro+ subscription.
With analysts predicting profitability for the year and a solid track record over the last twelve months, Verint appears poised to maintain its position as a dominant player in the CX automation industry. The recent partnership with a healthcare insurer only underscores the company's ability to attract and retain significant clients in competitive sectors.
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